This Privacy Policy explains how VISION PEAK SOLUTION LLC, trading as KERONOX ("we", "us", "our"), collects, uses and protects your personal information when you visit our website or place an order.
1. Who We Are
For any privacy question or request, contact sales@keronox.com.
2. Information We Collect
Information you give us
- Contact details — name, email address, telephone number
- Order details — shipping address, billing address, model and quantity ordered
- Enquiry content — anything you write in our quote form or send us by email
Information collected automatically
- IP address, browser type, device type and operating system
- Pages visited, time on site and referring website
- Cart contents stored locally in your own browser
Payments are processed entirely by Stripe. Your full card number, expiry and CVC are transmitted directly to Stripe and are never received, handled or stored on our servers. We only receive a confirmation that payment succeeded, plus the last four digits and card brand.
3. How We Use Your Information
| Purpose | Legal basis (where GDPR applies) |
|---|---|
| Process and ship your order | Performance of a contract |
| Send order confirmations and tracking | Performance of a contract |
| Respond to quote requests and support enquiries | Legitimate interests |
| Handle returns, refunds and warranty claims | Performance of a contract / legal obligation |
| Prevent fraud and secure our site | Legitimate interests |
| Meet tax and accounting obligations | Legal obligation |
| Send marketing emails | Consent (opt-in, withdrawable at any time) |
We do not sell your personal information to third parties, and we never have.
4. Who We Share It With
We share personal information only with service providers who need it to fulfil your order:
- Stripe, Inc. — payment processing. See the Stripe Privacy Policy at stripe.com/privacy
- Freight and delivery carriers — name, address and phone number, in order to deliver your bike
- Formspree — processes quote form submissions and forwards them to our email
- Website hosting and analytics providers — technical operation of this site
- Professional advisers and authorities — where required by law
5. Cookies and Local Storage
We use a small number of technologies that store data on your device:
| Type | Purpose | Essential? |
|---|---|---|
Local storage (keronox_cart) | Remembers your shopping cart between visits | Yes |
| Stripe cookies | Fraud prevention and secure checkout | Yes |
| Analytics cookies | Understanding how visitors use the site | No |
You can clear or block these through your browser settings. Blocking essential storage may prevent the cart or checkout from working.
6. How Long We Keep It
- Order and transaction records — 7 years, to meet US tax and accounting requirements
- Quote and support enquiries — 24 months from last contact
- Marketing contacts — until you unsubscribe
- Website analytics — up to 26 months
7. Your Rights
California residents (CCPA / CPRA)
You have the right to know what personal information we collect and why; to request deletion; to request correction; to opt out of sale or sharing (we do not sell or share personal information); and not to be discriminated against for exercising these rights.
UK, EU and EEA residents (GDPR)
You have the right to access, rectify, erase, restrict or object to processing of your data, the right to data portability, and the right to withdraw consent at any time. You may also lodge a complaint with your local supervisory authority.
To exercise any right, email sales@keronox.com. We will respond within 30 days and may need to verify your identity first.
8. Security
This site is served over HTTPS with TLS encryption. Payment processing is handled by Stripe, a PCI DSS Level 1 certified provider. Access to order data is limited to staff who need it to fulfil and support your order. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
9. International Transfers
We are a United States company. Our manufacturing operations are located in China. Personal information you provide may be processed in the United States and, where necessary for manufacturing or warranty support, transferred to our partners in China. We use appropriate safeguards for such transfers.
10. Children
Our products are not sold to, and this website is not directed at, children under 18. We do not knowingly collect personal information from anyone under 18. If you believe a child has provided us information, contact us and we will delete it.
11. Changes to This Policy
We may update this policy from time to time. The "last updated" date at the top of this page reflects the most recent version. Material changes will be announced on this page.
12. Contact Us
Questions or complaints about privacy: sales@keronox.com or +1 (307) 202-5194.